February 25, 2019 Medicare Advantage plans recognize that the primary touchpoints with customers are through enrollment and billing. Often treated as discrete operations,...
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Set Your Plan Apart With an OTC Benefit
January 21, 2019 Two of the buzz phrases most frequently heard in the health care community now are “value-based care” and “social determinants of health” (SDOH). Health...
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Better Billing, Better Consumer Experience
January 18, 2019 The Medicare Advantage market is heating up – a trend that’s expected to continue, according to a new Kaiser Family Foundation report. In 2019, there will...
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CMS Expects a Stronger Medicare Advantage Market in 2019
October 24, 2018 Things are looking up for the Medicare Advantage market. According to new data from The Centers for Medicare & Medicaid Services (CMS), 2019 will consist...
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Build a Better Medicare Advantage Enrollment Experience
March 2, 2018 Large Medicare Advantage carriers invested a median of $11.25 per member per month in marketing in 2015, and spent a median of $17.44 on account and...
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Integrated OTC Benefits: A Prescription for Customer Satisfaction
February 27, 2018 Most over-the-counter products and medications like pain relievers, allergy medications, heartburn drugs and topical antimicrobials were once available...
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From SSN to MBI: Easing the Transition
July 2, 2017 The social security number (SSN) is a common form of identification. People are in the habit of providing the nine-digit number as a form of...
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Offshoring Benefits are Bountiful for Health Plans
July 1, 2017 Delivering Efficiencies & Cost Savings [UPDATED 01/2021] A wide variety of industries have discovered the benefits of offshoring, and the healthcare...
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