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Why Big Data can be a Game-Changer for Medicare Advantage Plans

March 19, 2019 Big data analytics is a high priority for most payers, but a recent survey found many don’t feel ready to succeed with such initiatives in the current...

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How MA Plans Can Get Ahead of the Curve on Appeals and Grievances

March 6, 2019   Many payers are behind the curve on management of appeals and grievances, struggling with outdated technology and procedures. Some are still handling...

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Supercharge Your Automation to Better Address MA Member Needs

February 25, 2019 Medicare Advantage plans recognize that the primary touchpoints with customers are through enrollment and billing. Often treated as discrete operations,...

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Set Your Plan Apart With an OTC Benefit

January 21, 2019   Two of the buzz phrases most frequently heard in the health care community now are “value-based care” and “social determinants of health” (SDOH). Health...

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Better Billing, Better Consumer Experience

January 18, 2019   The Medicare Advantage market is heating up – a trend that’s expected to continue, according to a new Kaiser Family Foundation   report. In 2019, there...

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CMS Expects a Stronger Medicare Advantage Market in 2019

October 24, 2018 Things are looking up for the Medicare Advantage market. According to new data from The Centers for Medicare & Medicaid Services (CMS), 2019 will consist...

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Build a better Medicare Advantage enrollment experience

March 2, 2018 Large Medicare Advantage carriers invested a median of $11.25 per member per month in marketing in 2015, and spent a median of $17.44 on account and...

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Integrated OTC benefits: A Prescription for Customer Satisfaction

February 27, 2018 Most over-the-counter products and medications like pain relievers, allergy medications, heartburn drugs and topical antimicrobials were once available...

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From SSN to MBI: Easing the Transition

July 2, 2017 The social security number (SSN) is a common form of identification. People are in the habit of providing the nine-digit number as a form of...

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