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MA Agent Management for 2021 and Beyond

March 6, 2020 As payers make strides to embrace digital tools that improve operations and member experience, there is still one area where they continue to struggle –...

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How Can the OTC Benefit Contribute to Your Strategic Goals?

December 19, 2019   Medicare Advantage plans can’t afford to overlook the importance of over-the-counter benefits. Many have added or are thinking of offering this kind of...

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Leverage your OTC Benefit to Improve MA Chronic Disease Outcomes

November 26, 2019   Under recent CMS guideline changes, Medicare Advantage plans have an unprecedented ability to offer supplemental benefits that are not primarily health...

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The Opportunity for MA Plans to Modernize

June 28, 2019 Medicare Advantage (MA) plans are facing both major opportunities, and significant hurdles. On one side, they are seeing continued growth in Medicare...

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2019 Over-The-Counter Statistics

June 1, 2019 Why should you consider an over-the-counter supplemental benefit for your Medicare Advantage members? The numbers don't lie.

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Strengthen Your Culture & Develop Your Competitive Advantage by Investing in Compliance

May 13, 2019 Neglecting the importance of compliance is not sustainable on the part of a health plan or a solution provider. With both public and financial...

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The Rise of Over-the-Counter (OTC) Programs in Medicare Advantage Plans

May 2, 2019 A 2018 CMS final rule added flexibility to Medicare Advantage (MA) plans in determining supplemental medical and non-medical benefits available to...

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Why Big Data can be a Game-Changer for Medicare Advantage Plans

March 19, 2019 Big data analytics is a high priority for most payers, but a recent survey found many don’t feel ready to succeed with such initiatives in the current...

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How MA Plans Can Get Ahead of the Curve on Appeals and Grievances

March 6, 2019   Many payers are behind the curve on management of appeals and grievances, struggling with outdated technology and procedures. Some are still handling...

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