Customer Service Award Highlights Successful Work-at-Home Initiative During Pandemic

March 2, 2021 Convey Wins 2021 Gold Stevie® Award for Customer Service Management Team of the Year

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How to Run a Successful EGWP Program

March 1, 2021 Employer Group Waiver Plan (EGWP) growth has predominantly outpaced that of Individual Medicare Advantage plans over the past 10 years and continues to...

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What’s Trending in Employer Group Waiver Plans (EGWP)

February 22, 2021 Group Medicare Advantage, or Employer Group Waiver Plans (EGWP), is often an untapped market within a comprehensive Medicare Advantage (MA) and senior...

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Implement a Valuable Medicare OTC Card Program

February 17, 2021 Offer “White Glove” Service with an OTC Benefit Card The supplemental benefits landscape is booming, with OTC benefits as its mainstay. As health plans...

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Group vs. Individual Medicare Advantage: What is the Difference?

February 15, 2021 Understanding the difference between group vs. individual Medicare Advantage (MA) is critical to the decision-making process regarding the types of plans...

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OTC Benefits Target Chronic Heart Disease to Enhance Outcomes, Reduce Costs

January 25, 2021 The 2019 CMS guideline changes provided health plans with a new opportunity to enhance over-the counter (OTC) benefits, particularly for beneficiaries...

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Aligning Supplemental Benefits to the Needs of Diabetic Beneficiaries

January 19, 2021 Today, more than half of all Medicare Advantage (MA) beneficiaries have access to over-the-counter (OTC) health benefits. MA plans have a unique...

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Unprecedented Growth in MA with Supplemental Benefits Expansion

January 14, 2021 When Congress passed the CHRONIC (Creating High-Quality Results and Outcomes Necessary to Improve Chronic) Care Act in February 2018, it presented a...

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Is Your Agent Onboarding Process AEP-Ready?

October 19, 2020 Agents are an extension of your health plan and contribute to your organization’s growth; it is critical to be able to effectively onboard them, and...

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