It’s award season and the accolades keep on coming for our proprietary Miramar technology and top-notch customer service. We’re honored to be recognized by Business Intelligence Group’s Excellence in Customer Service Awards in two categories–Outsource Partner of the Year and Technology of the Year.
Third year in a row!
Business Intelligence Group describes their awards program as recognizing those who are helping companies better communicate with their customers to provide a differentiated level of customer service. Our customer service and back office teams are trained to combine efficiency and effectiveness with compassion and authenticity, ensuring they offer excellent service throughout each customer’s journey.
“The role of customer service is changing every day and the winners of this year’s program highlight the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.
Delivering a better member experience
We combine innovative technology and skilled teams to better manage and simplify highly complex Medicare programs for health plans and their members. Our scalable “Medicare Health Plan in a Box” tailors services to minimize costs, enhance quality and member experience while supporting significant plan growth. Recently, we added over 700k Medicare members on behalf of one of our largest clients in a single enrollment season. Even with that surge, our contact center and back office teams maintained quality scores and service levels at or above required targets.
Our health plan partners gain a 360-degree view of their members that other vendors struggle to provide. We play a significant role in the Medicare member’s lifecycle, from pre-enrollment through benefit use. With our advanced analytics platform, we develop comprehensive beneficiary profiles that allow us to identify targeted interventions specific to each member and assess risk and gaps in care to improve health outcomes.
We have invested heavily in digital self-service options, and consumers have been eager to take advantage of these solutions, including our online enrollment portals, mobile applications, and click-to-chat technologies. Our enrollment portal is a simple, secure way for seniors to review, compare, and enroll in Medicare Advantage plans based on their specific preferences.
“We’re proud to be recognized for providing an outstanding health insurance member experience,” said Ameerah Murray-Whitaker, vice president of product and service delivery at Convey. “Our Miramar technology, extensive business process outsourcing experience, and integrated healthcare advisory expertise allow our health plan customers to improve their revenue and reduce expenses while helping members easily navigate their Medicare benefits.”
Learn more about our award-winning technology and customer service.
About Convey Health Solutions | Convey Health Solutions is a specialized healthcare technology and services company that is committed to providing clients with healthcare-specific, compliant member support solutions utilizing technology, engagement, and analytics. Convey Health Solutions' administrative solutions for government-sponsored health plans help to optimize member interactions, ensure compliance, and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey Health Solutions creates better business results and better healthcare consumer experiences on behalf of business customers and partners. Convey Health Solutions' clients include some of the nation's leading health insurance plans and pharmacy benefit management firms. Their healthcare-focused teams help several million Americans each year to navigate the complex Medicare Advantage and Part D landscape. To learn more about Convey Health Solutions, please visit www.ConveyHealthSolutions.com.
About Business Intelligence Group | The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.