Convey Wins 2020 Excellence in Customer Service Awards for Technology and Outsourcing Services

FORT LAUDERDALE, FL (BUSINESS WIRE) – May 7, 2020 – Convey Health Solutions (Convey), a leading healthcare technology and services company, has been selected as a winner in two categories for the 2020 Excellence in Customer Service Awards presented by Business Intelligence Group.

Convey was named ‘Outsource Partner of the Year’ and its Miramar technology won the award for ‘Technology of the Year’. Convey is honored to be globally recognized for elevating the customer experience for both its health plan clients and the beneficiaries that they serve.

Health insurance plans that serve the Medicare markets must constantly monitor and manage their operations in order to achieve the standards set by the federal government and to improve operational processes that enhance the member experience. To simplify the complex Medicare regulations and ensure client businesses remain compliant, Convey develops intuitive processes, technology, and solutions to improve automation and reduce costs.

“Convey’s business is built on improving the service delivery model of health plans by utilizing purpose built technology and a team of industry experts committed to getting the job done.  We have a passion for providing excellent customer experiences to Medicare beneficiaries and their caregivers”, states Stephanie Jones, Senior Vice President & General Manager Product & Service Delivery. “Our solutions are proven to reduce health plan operating costs through increased operating efficiencies that our competitors just can’t match.”

“It pleases us to present Convey with these two awards, recognizing superior performance in their field,” expresses Maria Jimenez, Business Intelligence Group’s Chief Nominations Officer. “In providing unmatched solutions for business process optimization, Convey demonstrates a differentiated level of customer service at a caliber that proved exemplary by our executive panel of judges.”


About Convey Health Solutions | Convey Health Solutions is a specialized healthcare technology and services company that is committed to providing clients with healthcare-specific, compliant member support solutions utilizing technology, engagement, and analytics. The Company’s administrative solutions for government-sponsored health plans help to optimize member interactions, ensure compliance, and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey Health Solutions creates better business results and better healthcare consumer experiences on behalf of business customers and partners. The Company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Convey’s healthcare-focused teams help millions of Americans navigate the complex Medicare Advantage and Part D landscape. To learn more please visit

About Business Intelligence Group | The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.