Convey Health Solutions Strengthens Miramar Technology Platform with Sentinel Elite Agent Management Module

FORT LAUDERDALE, FL (BUSINESSWIRE) – June 18, 2019 – Convey Health Solutions (Convey), a market-leading healthcare technology and services company, recently announced the rebranding of Sentinel Elite.  Sentinel Elite provides agent oversight and management capabilities to over 33 health plans, encompassing approximately 300 unique programs, and serves more than 30,000 agents. Sentinel Elite is now rebranded as Miramar:Agent, leveraging the Miramar brand from Convey’s industry-leading enterprise technology platform.

Miramar:Agent will continue to deliver a seamless solution for agent onboarding and oversight and continue to provide the needed agent management functions for its leading health plan clients. This past year alone, Miramar:Agent conducted well over 98,000 background checks, nearly 8,000 training courses, and more than 63,000 “ready to sell” assignments.

Miramar:Agent will utilize a broader support and maintenance model along with a dedicated team to develop and enhance the product. Moreover, there are additional enhancements on the horizon. New features for 2020 include streamlined workflows for agents, integration with commissions, expanded hierarchical tracking and automated agent notifications.

Today, Convey’s Miramar platform provides a purpose-built enterprise technology that supports nearly 8 million Medicare members, providing high levels of automation that drive improved operational processes for a health plan. The Miramar platform as a whole enables Medicare plan sponsors to manage all aspects of enrollment, premium billing, eligibility, grievances, and membership reconciliation functions while maintaining strict compliance with the Centers for Medicare & Medicaid Services (CMS) requirements and regulations.

“We are extremely proud of how Miramar has progressively evolved through the years and welcome agent management as our latest capability. Supporting over 8 million Medicare members requires innovative design and high levels of integration that result in improved operational processes,” said Stephanie Jones, Senior Vice President & General Manager, Product & Service Delivery, for Convey.

The Convey family of companies is dedicated to solving the biggest challenges facing healthcare organizations today. With extensive expertise, powerful technology, and robust data analytics, Convey delivers integrated, end-to-end healthcare solutions to achieve meaningful results. Learn more about our robust solutions here:

About Convey Health Solutions | Convey is a specialized healthcare technology and services company that is committed to providing clients with healthcare-specific, compliant member support solutions utilizing technology, engagement, and analytics. The company’s administrative solutions for government-sponsored health plans help to optimize member interactions, ensure compliance, and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey creates better business results and better healthcare consumer experiences on behalf of business customers and partners. The company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Their healthcare-focused teams help several million Americans each year to navigate the complex Medicare Advantage and Part D landscape. To learn more, please visit