World Congress - Connect19


Advance Health Care Experiences Through Meaningful Connections

Renaissance Boston Waterfront Hotel , Boston, MA
September 23 - 24, 2019
The CONNECT19 convenes industry experts from hospitals, health plans, and health technology organizations to discuss innovations and best practices to advance health care experiences through the use of digital engagement, consumer-centric design, and transparency measures.

CONNECT19 is an opportunity for health plans, hospitals, and health systems to connect the dots and showcase ways they are putting patients and members at the center of their organizational strategies. Historically known for its innovation in health and technology, Boston is the perfect backdrop for this conference where we will explore ideas to enhance the consumer experience in health care.
Stars and Quality Improvement Measures Track
This summit provides health plans an opportunity to learn from leaders in the industry on how they are increasing their star ratings, and sponsors an opportunity to share how their solutions can help health plans accomplish their goals. This summit covers topics that include engagement, member incentives, CMS updates, data management, analytics, and social determinates of health (SDOH).

Don't miss Melissa Smith (senior vice president of Stars and strategy at Gorman Health Group) as a featured speaker on day one! She will be discussing the changes on the horizon for the Star Ratings program and how to achieve 4+ Star ratings in an era of fierce competition. Her session will review the impending changes to the Star ratings and how to focus on, and measure, member experiences and improved outcomes in practical ways while these changes take effect.
Track topics also cover:
  • Member Analytics
  • Internal Stars Alignment in Departments
  • Incentives
  • Provider Engagement
  • Member Satisfaction


Who Should Attend

From Commercial and Medicare Health Plans
• Chief Marketing Officer
• Chief Consumer Officer
• Chief Engagement Officer
• Chief Innovation Officer
• Chief Digital Officer
• Chief Experience Officers
• Chief Communications Officers
• Chief Strategy Officers
• Chief Operations Officers
• VPs, Managers, and Directors of Marketing, Branding, Product, Strategy, and more!
From Hospitals and Health Systems
• Chief Marketing Officer
• Chief Engagement Officer
• Chief Experience Officer
• Chief Clinical Officer
• Chief Medical Officer
• Chief Consumer Officers
• Chief Innovation Officers
• Chief Communications Officers
• VPs, Directors, and Managers of Marketing, Engagement, Experience, and more!